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1. What are the Alderman's Court hours of operation?
2. Why did I receive a summons for a parking ticket I already paid?
3. Is there anything I can do about this parking ticket I don’t think I deserve?
4. Why was my vehicle booted?
5. Am I able to pay my parking fine online?
6. Why did my summons go to my parents address?
7. Will a parking ticket give me points on my driving record?
8. How can I plead not guilty?
9. How does violating local laws affect me at the University of Delaware?
10. How do I have my record expunged?
11. Can I pay my traffic moving violation fine online?

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1. Where is the Newark Municipal Building (City Hall) located and can I get driving directions?
2. Who can I call to resolve a service problem or concern?
3. I understand the City has a notification system. How do I sign up for InformMe notifications?
4. Once I sign up for InformMe, what do I have to do when I move out of the City?
5. Can I view the City’s holiday schedule online?
6. Where can I find out what jobs are available in the City and are applications available online?
7. How do I find out when a bid or proposal is posted?
8. Are bid/proposal documents available online?
9. How do I get on the City’s bidder’s list?

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1. Can the City of Newark Mayor perform marriages?
2. How do I register to vote for City elections?
3. How do I report a cable television service problem?
4. How can I get copies of Council meeting minutes?
5. How can I contact my Council member?
6. How do I find out who is my Council representative?
7. How do I request a Proclamation issued by the Mayor?

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1. What requires a building permit?
2. How do I obtain a renter's permit?
3. I noticed a property with high grass/weeds/litter, etc. Who do I report this concern to?
4. How do I know if I need a sprinkler system installed?
5. How can I get a list of rental properties in the City?
6. How do I report an abandoned/no tag vehicle?
7. I have a concern/problem with my landlord. Who can I call for assistance?

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1. Who do I contact to report a power outage after business hours, on a holiday or weekend?
2. There’s a street light out in front of my house, whom do I call to get it fixed?
3. How can I get a new meter installed?
4. Who do I contact to report a tree trimming concern?
5. Do I need a building permit?
6. Who do I contact about my electric bill?

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1. Can I pay my utility bill online?
2. How can I purchase blocks of green energy?
3. How do I open an electric account?
4. When are tax bills due?
5. How do I apply for a business license?

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1. What is Stormwater?
2. Where does it go?
3. Why should I care?

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1. How do I find out about a city event?
2. How do I register for an activity?
3. How do I know if a game or activity has been canceled?
4. How do I know if I'm a Newark resident?
5. How do I reserve a Park or the George Wilson Center?

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1. How do I open and close a utility account?
2. I am a new homeowner, how do I put the service in my name?
3. How do I pay my utility bill?
4. What is the customer charge listed on my bill?
5. How do I make payment arrangements?
6. I did an online move-in through Customer Connect, how do I complete the activation of my account?
7. I disagree with the amount of my bill, what should I do?
8. I need help paying my bills, what can I do?
9. What is the “Energy next” line on my bill?
10. What is Budget Billing?
11. Will my preauthorized payment status follow me from one account to another?
12. How do I change the name on the bill?
13. I am a tenant who is unable to place water service in my name, why?
14. What is the difference between the white and pink bills?
15. What is Customer Connect?
16. What type of information will Customer Connect provide?
17. I am having trouble selecting a password for my Customer Connect account.
18. What payment methods are accepted online?
19. Are my Customer Connect transactions secure?
20. How soon will the payment reflect on my account?
21. What information is required to use a credit card?
22. What information is required to use a checking account?
23. My account number does not match the Customer Connect.
24. I forgot my password, how can I reset?
25. I keep receiving an error when I attempt to reset my password.
26. I forgot my username, how can I reset?
27. I just set up my account with a representative, how can I view or pay online?
28. Can I pay my ticket online?
29. Why does my account show my old address?
30. I am moving from one address to another, will my Customer Connect account automatically transfer over to my new address?
31. Can customers sign up for Preauthorized Payments (PAP) or Budget Billing through Customer Connect?
32. Who can I reach out to for Customer Connect assistance?

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1. Where is the Planning Department located?
2. How can I find out what a parcel of land is zoned?
3. How can I find out about any home loan or assistance programs?
4. How can I find out the schedule for the Unicity bus?
5. Where can I find information on Planning Commission agendas and meeting minutes?
6. I am purchasing a home in Newark and was told I needed to obtain a Deed Transfer Affidavit. What is a Deed Transfer Affidavit and what do I need to do to obtain it?

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1. What number do I call for the Police Department if it's not an emergency?
2. How do I inform the Police Department of any tips on drug/crime activities?
3. How can I obtain a police report?
4. How do I obtain a parking permit for my street?
5. Can I find out if an area I'm planning to move into is safe?
6. Does your department do fingerprints for employment?
7. Can I schedule a tour of your facility?

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1. How can I find out if a sex offender lives in my neighborhood?
2. I would like to receive a letter when a sex offender moves into Newark. Can I be put on a list to be notified?
3. Are juvenile offenders required to register?
4. Are there any restrictions on where a sex offender may live?

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1. How do I get my yard waste picked up?
2. How do I get a new cart if the one I was assigned gets stolen?
3. Can I put large items in my automated container?
4. If I have additional trash that will not fit in the automated container can the items be placed for collection beside the container?
5. How do I get items picked up that will not fit in the trash container?
6. What type of items do you collect for bulk collection?
7. What can I do with the hazardous materials that the City cannot collect?
8. When and where do I place the items for bulk collection?
9. How many items am I allowed per bulk pickup and is there a yearly limit to the amount of bulk pick-ups I can schedule?
10. If I would like to have more than four (4) items collected for bulk (ex. cleanout) when is this scheduled and what is the fee?
11. Why wasn't my trash picked up?
12. Does the City offer a curbside recycling program?
13. Will the City fix my drainage problems?
14. Does the City perform repairs on all streets in the City?

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1. Sewer has backed up in my basement. Who do I call?
2. How do I report a water main break after business hours, on a holiday or weekend?
3. My water is brown. What happened?
4. How do I get the main water shut off valve turned off if it's in need of repairs?
5. How do I pay my water bill?