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Customer Service



The customer service function provides assistance to utility customers in:

  • Establishing and terminating service
  • Answering billing and service inquiries
  • Managing delinquent utility accounts receivable
  • Providing customer education


In conjunction with the City Manager, the department prepares a five-year capital improvement program and annual operating budget.

New Rental Accounts
The City of Newark does require a security deposit for all new rental accounts. The security deposit is $100, or $150 if you have electric heat. Homeowners do not need to make a security deposit.

Commercial Accounts
Commercial accounts also require a security deposit which is based on the type of business and size. Security deposits are calculated by twice the average or projected consumption in accordance with City Code, Section 11-16.  The City factors the square footage, along with measuring the same or similar type of business. The minimum deposit is $300.



David Del Grande
Director of Finance

220 South Main St.
Newark, DE 19711

Ph: (302) 366-7000

Monday - Friday
8:30 a.m. - 5:00 p.m.

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