Finance

Customer Service

The customer service function provides assistance to utility customers in:

• Establishing and terminating service
• Answering billing and service inquiries
• Managing delinquent utility accounts receivable
• Providing customer education

In conjunction with the City Manager, the department prepares a five-year capital improvement program and annual operating budget.

New Rental Accounts
The City of Newark does require a security deposit for all new rental accounts. The security deposit is $100, or $150 if you have electric heat. Homeowners do not need to make a security deposit.

Commercial Accounts
Commercial accounts also require a security deposit which is based on the type of business and size. Security deposits are calculated by twice the average or projected consumption in accordance with City Code, Section 11-16.  The City factors the square footage, along with measuring the same or similar type of business. The minimum deposit is $300.