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Customer Connect
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                                                                             Customer Connect Sign In

 Introducing Customer Connect, the City of Newark's upgraded utility portal!

NOTE: site may be down for maintenance each Tuesday from 10am until 12 noon EST. Access will be unavailable.

The City of Newark is pleased to announce the launch of Customer Connect, a new online portal to your utility account. The advanced upgrade will provide you with interactive modules and access to more current, detailed information related to your water and electric consumption. You will be able to monitor usage charts, enroll in electronic billing, schedule custom alerts, make automatic payments, analyze utility bills and request service directly through your Customer Connect portal.

Please note that your eCare account will be disabled in the coming weeks, and we ask that you re-register your account in Customer Connect by visiting the new Customer Connect portal at https://payments.cityofnewarkde.us. Please be sure to have a valid, active e-mail address and your most recent utility bill handy during registration. You will need both as part of the account validation process.

We look forward to your feedback and are happy to assist you throughout this transition. Please feel free to contact us at 302-366-7000 Monday through Friday, 8:30 a.m. to 5 p.m. should you need any assistance during the enrollment process.

To mail a payment, address the envelope to:
City of Newark
P.O. Box 13447
Philadelphia, PA  19101

The City is required to utilize our local financial institution's lockbox to process payments in a timely manner. The Customer Service Department is open for live payment processing Monday through Friday, 8:30 a.m. - 5:00 p.m.

Instructions for Creating an Account Online

Open, Close or Transfer a City of Newark Utility Account

Non-owner occupied properties (rentals) that need to open, close, or transfer a utility account may use this link, so you do not need to wait in line or on the phone.